Warranty

GlobalSupplyParts provides a 12-month voluntary limited warranty for eligible products purchased directly from GlobalSupplyParts.com. This warranty covers qualifying defects in materials or workmanship under normal use.

This Limited Warranty is separate from our 30-Day Returns & Refunds Policy. Change-of-mind returns are governed by the Returns & Refunds Policy, while this warranty applies to eligible product defects during the warranty period.

This warranty gives you additional rights and does not replace or restrict any mandatory consumer rights available under the laws of your country, state, province, or region.

Unless a different warranty period is clearly stated on the applicable product page, eligible products are covered for 12 months from the original delivery date.

A repaired or replacement product will remain covered for the longer of:

• The remainder of the original warranty period;
• 90 days from delivery of the repaired or replacement product; or
• Any longer period required by applicable law.

This warranty is provided to the original retail purchaser and is non-transferable, except where applicable law requires otherwise.

This Limited Warranty covers defects in materials or workmanship that arise under normal use during the warranty period.

Eligible products may include chargers, power adapters, charging cables, data cables, device adapters, hubs, audio accessories, phone accessories, and other consumer technology products sold directly by GlobalSupplyParts.

Examples of potentially covered defects include:

• A charger or power adapter that stops supplying power under normal use;
• A cable that loses electrical functionality without visible external damage;
• A port, connector, button, or other component that fails because of a manufacturing defect; or
• A product that materially fails to match the specifications stated on its product page.

Products must be used in accordance with their instructions, specifications, voltage requirements, power limits, compatibility information, and intended purpose.

To the extent permitted by applicable law, this Limited Warranty does not cover:

• Normal wear and tear, aging, or gradual deterioration;
• Normal reduction in rechargeable-battery capacity over time;
• Cosmetic damage that does not affect functionality, such as scratches, dents, discoloration, or worn finishes;
• Damage caused by accident, impact, dropping, crushing, misuse, abuse, neglect, or improper storage;
• Damage caused by liquid, moisture, corrosion, excessive heat, fire, or other environmental conditions, unless the product is expressly rated for those conditions;
• Damage caused by power surges, incorrect voltage, excessive electrical load, incompatible equipment, or use outside stated specifications;
• Damage caused by improper installation, removal, modification, disassembly, or repair;
• Damage caused by third-party parts, accessories, software, or services—not merely because a third-party product or service was used;
• Products that are lost, stolen, or cannot be reasonably verified;
• Products purchased from an unauthorized third-party seller, reseller, marketplace, or website;
• Free promotional products, samples, or gifts, unless otherwise required by law;
• Used or applied screen protectors, films, adhesive products, or other single-application products, unless the claimed manufacturing defect existed before application;
• Data or software loss and data-recovery costs; or
• Damage to another device or other property, except where applicable law does not permit this exclusion.

Incompatibility alone is not a covered defect when the relevant compatibility requirements were accurately disclosed before purchase.

Shipping damage, missing items, or incorrect items should be reported to service@globalsupplyparts.com as soon as possible, preferably within 48 hours after delivery. This requested reporting period does not reduce any rights available under applicable law.

To request warranty service, email service@globalsupplyparts.com during the warranty period and provide:

• Your GlobalSupplyParts order number or other reasonable proof of purchase;
• Your name and the email address used for the order;
• The product name or model;
• A clear description of the problem;
• Clear photos or a short video showing the issue; and
• A photo of the product label, serial number, or packaging label, if available.

Our support team may ask you to complete reasonable troubleshooting steps or return the product for inspection. Do not send a product back until you receive written return authorization and instructions.

GlobalSupplyParts will review the information and any required returned product and provide a decision and available solution within a reasonable time.

If an eligible product has a covered defect during the warranty period, GlobalSupplyParts will, subject to any rights you have under mandatory law:

1. Repair the product;
2. Replace it with the same product or a new or functionally equivalent product of comparable value; or
3. Refund the price paid for the affected product when repair is not commercially practicable, an appropriate replacement is unavailable, or a refund is otherwise required by law.

Covered warranty service, parts, and standard delivery of a repaired or replacement product will be provided without charge.

A replacement may differ in color, packaging, or minor design details if the original version is unavailable, but it will provide substantially equivalent functionality.

If an approved warranty claim requires the product to be returned, GlobalSupplyParts will either:

• Provide a prepaid standard return-shipping label where available; or
• Reimburse reasonable standard return-shipping costs approved by GlobalSupplyParts in writing before shipment.

GlobalSupplyParts does not reimburse unauthorized or expedited shipping costs. If inspection shows that the issue is not covered, we will notify you before charging any permitted fee or returning the product at your expense.

This Limited Warranty is a voluntary commercial warranty. It is provided in addition to, and does not replace, exclude, or restrict any mandatory consumer guarantee, legal warranty, or remedy available under applicable local law.

Consumers in the European Union or European Economic Area may have a minimum legal-guarantee period that is longer than this 12-month commercial warranty. Consumers in the United Kingdom, Australia, New Zealand, Canada, and other jurisdictions may also have statutory rights that continue after this commercial warranty expires.

If any part of this Limited Warranty conflicts with mandatory applicable law, that law will prevail and the remaining terms will continue to apply.

For consumers in the United States: This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

GlobalSupplyParts does not require you to use an informal dispute settlement program before seeking a remedy under this Limited Warranty.

The warrantor under this Limited Warranty is:

Consumers may request a free electronic or printed copy of this Limited Warranty using the contact information above.

The English and Chinese versions are intended to have the same meaning. If there is an inconsistency, the English version will control only to the extent permitted by applicable law. Mandatory local-language requirements and mandatory consumer laws will always prevail.