Contact Us

The best way to contact GlobalSupplyParts is by email: service@globalsupplyparts.com.

You may contact us in English or Chinese. To help us respond efficiently, use the same email address used for your order whenever possible and include your order number if your question concerns a purchase.

Please allow 1–2 business days for a response. Replies may take longer during weekends, public holidays, or unusually busy periods.

For order changes, cancellations, payment questions, or other order issues, please include:

• Your GlobalSupplyParts order number;
• Your full name and the email address used at checkout;
• A clear description of the requested change or issue; and
• Any relevant screenshot that does not display sensitive payment information.

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after processing or shipment has started.

For a tracking, delivery-delay, address, or missing-package question, please include:

• Your order number;
• Your tracking number, if available;
• The destination country or region;
• The latest tracking status; and
• A brief description of the issue.

Tracking information can take 2–3 business days to update after shipment. Carrier delays, customs inspections, severe weather, holidays, and peak seasons may affect estimated delivery times.

If you are unsure whether a product is compatible with your device, please send:

• The GlobalSupplyParts product name or product-page link;
• Your device brand and exact model;
• The connector or port type, if known;
• Your required charging power or protocol, if known; and
• A short explanation of how you intend to use the product.

Please contact us before purchasing if compatibility is uncertain. Product compatibility varies by device, model, connector, protocol, voltage, and power requirement.

For a return, refund, exchange, replacement, or warranty request, please include:

• Your order number and proof of purchase;
• The product name or model;
• The reason for your request;
• Clear photos or a short video when the request concerns a defect or damage; and
• A photo of the product label, serial number, or packaging label, if available.

Do not send a product back until you receive written authorization and return instructions from GlobalSupplyParts.

Please inspect your order after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible, preferably within 48 hours after delivery.

Please include:

• Your order number;
• A clear description of the issue;
• Clear photos or a short video of the product;
• Photos of the original packaging and shipping label; and
• A list of any missing parts or accessories.

If a product becomes unusually hot, produces smoke or odor, shows swelling, sparks, or appears unsafe, stop using it immediately, disconnect it from power when safe to do so, and contact us.

For your security, never send full credit-card numbers, card security codes, account passwords, one-time verification codes, or other highly sensitive payment information by email.

GlobalSupplyParts customer support will not ask for your account password or full card security details by email. If you receive a suspicious message claiming to represent us, do not open attachments or provide information; forward the message to service@globalsupplyparts.com.

This is a business mailing address, not an automatically authorized return address. Contact customer support before returning any product.