Returns & Refunds Policy

We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order.

To qualify under this voluntary store return policy, the item must generally be in the same condition in which you received it—unused, undamaged, and in its original packaging, with all accessories, manuals, labels, and other included components. You will also need to provide your receipt or other proof of purchase.

Eligibility may depend on the product type, condition, reason for return, destination, and applicable law. Approval is required before an item is sent back.

This store policy does not limit any non-waivable consumer rights or remedies available under applicable law.

Please contact us at:

service@globalsupplyparts.com

Please include:

• Your order number
• The item you wish to return
• The reason for the return
• A description of the item's current condition
• Clear photos or video when the item is damaged, defective, incorrect, incomplete, or otherwise affected by a visible issue

If your request is accepted, we will provide return instructions, including where and how to send the package. A return shipping label may be provided when applicable.

Items returned without prior authorization may not be accepted. The authorized return address may differ from our business mailing address.

Please inspect your order after delivery. If an item is damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photos or videos of:

• The affected item and the issue
• The original packaging
• The shipping label
• All items received in the package, where relevant

Do not continue using a product that appears unsafe, overheats, sparks, leaks, swells, smokes, or has exposed wiring.

After reviewing the information, we will provide an appropriate solution, which may include troubleshooting, replacement, repair, refund, or another remedy required by applicable law.

Responsibility for return shipping depends on the reason for return, the instructions provided when the return is approved, the destination, and applicable law.

For a voluntary change-of-mind return, the customer will generally be responsible for the direct return shipping cost unless we agree otherwise in writing or applicable law requires a different result.

For a confirmed damaged, defective, incorrect, or incomplete item, we will provide appropriate instructions and address shipping costs as required by applicable law and the circumstances of the claim.

Original expedited shipping charges, customs duties, taxes, or third-party fees are not refundable under the voluntary store policy unless required by applicable law. Mandatory rights, including applicable EU rules regarding basic delivery costs, remain unaffected.

Certain items may not be eligible for return under the voluntary store policy, including:

• Customized or personalized products
• Gift cards
• Items clearly marked “Final Sale” before purchase
• Used screen protectors or other applied products
• Opened sealed hygiene-sensitive products, such as in-ear headphones or earbuds, where exclusion is permitted by law
• Hazardous materials, flammable liquids, gases, or products subject to return-shipping restrictions

Please contact us before submitting a return request if you have questions about a specific product.

These exclusions do not apply where the product is defective or where mandatory consumer law provides a return, repair, replacement, refund, or other remedy.

For a voluntary exchange, the fastest way to receive the product you want is usually to request a return for the original item. Once the return has been approved, you may place a separate order for the replacement item.

Do not send the original item back until you receive return authorization and instructions.

Where an item is damaged, defective, or incorrect, we may arrange a replacement directly after reviewing the claim. Product availability may affect the solution offered.

If you are an eligible consumer in the European Union, you generally have the right to withdraw from an eligible online purchase without giving a reason by notifying us within 14 calendar days after receiving the goods.

After notifying us, the goods must generally be sent back within the following 14 days. Please contact us first so that we can provide the authorized return instructions and address.

You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning. You may be responsible for diminished value caused by handling beyond that level.

Unless we agree to pay or applicable law provides otherwise, you will generally bear the direct cost of returning goods under the cooling-off right.

We will reimburse payments covered by the withdrawal right, including the cost of the least expensive standard delivery option offered for the original order, without undue delay and generally no later than 14 days after being informed of the withdrawal. We may withhold reimbursement until we receive the goods or evidence that they were sent back, whichever occurs first. Additional costs resulting from choosing expedited delivery are generally excluded.

Legal exceptions continue to apply, including certain personalized goods and certain sealed hygiene-sensitive goods after opening. Applicable national law may provide additional rights.

Where this policy differs from mandatory EU or national consumer law, the mandatory law controls.

We will notify you after receiving and inspecting the return and let you know whether the refund has been approved.

For refunds processed under our voluntary store policy, an approved refund will normally be issued automatically to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we confirmed approval and you have not received the refund, please contact:

service@globalsupplyparts.com

Where applicable law requires a different refund method or deadline—including an EU statutory withdrawal refund—the mandatory legal requirement applies.