Shipping & Delivery Policy

We process orders Monday through Friday from 9:00 a.m. to 5:00 p.m., excluding weekends and public holidays.

Orders are typically processed within 2–3 business days after they are placed and are handed over to the shipping carrier as soon as processing is complete.

• Order processing time: 2–3 business days
• Standard shipping time: 3–15 business days
• Expedited shipping time: 3–7 business days
• VIP express shipping time: Varies by destination

All timeframes are measured in business days and exclude weekends and public holidays.

Estimated delivery times depend on your destination, the shipping carrier, customs clearance, and local delivery conditions.

We work closely with our logistics partners to provide accurate shipping information. However, all delivery times are estimates and cannot be guaranteed.

Public holidays, peak shopping seasons, severe weather, customs inspections, flight disruptions, and other unforeseen logistics issues may cause delays.

All estimated delivery times are based on previous orders and logistics data and are provided for reference only.

Reference shipping rates are as follows:

Standard shipping is normally $6.95 for orders under $49.99.

Actual shipping charges may vary depending on the number of items, package weight, selected shipping method, and destination. The final shipping charge displayed at checkout will apply.

In addition to our primary markets, we may ship to the following countries and regions:

Canada, Mexico, the United Kingdom, Argentina, France, Germany, Italy, Colombia, Kuwait, New Zealand, Peru, Ireland, Sweden, Luxembourg, Spain, Portugal, Japan, Singapore, Brazil, Chile, Romania, the United Arab Emirates, Saudi Arabia, and Turkey.

Additional shipping charges may apply to certain destinations. Any applicable charges will be calculated and displayed at checkout.

Shipping availability may change due to carrier restrictions, customs requirements, or local regulations. The available destinations displayed at checkout will apply.

Please carefully review the following information before submitting your order:

• Recipient’s full name
• Street address and unit number
• City and state or province
• ZIP or postal code
• Country or region
• Telephone number
• Email address

If your shipping information is incorrect, incomplete, or missing, we may need to contact you for clarification. This may delay order processing or delivery.

If a carrier is unable to deliver a package because the customer provided an incorrect or incomplete address, the customer may be responsible for additional reshipping fees and any resulting losses.

If you need to cancel a paid order, please contact us as soon as possible at:

service@globalsupplyparts.com

We will make every reasonable effort to assist you. However, an order may no longer be canceled once it has entered the processing, packing, or shipping stage.

If the order has already shipped, you will need to request a return in accordance with our Returns & Refunds Policy.

Once your order ships, we will send a shipping confirmation email containing your tracking number to the email address provided at checkout.

Tracking information may take 2–3 business days to appear in the carrier’s system.

If more than five business days have passed since you placed your order and you still have not received a tracking number, please contact us at:

service@globalsupplyparts.com

• UPS: https://www.ups.com/track
• 17TRACK: https://www.17track.net/

Customers may be responsible for additional shipping charges or losses if a package is returned for any of the following reasons:

• The recipient refused the package
• The package was not collected
• The shipping address was incorrect or incomplete
• Multiple delivery attempts were unsuccessful
• The package was not collected within the carrier’s required timeframe

If your package is returned to us, please contact us to determine whether it can be reshipped. Additional shipping charges may need to be paid before reshipment.

International orders may be subject to import duties, sales tax, value-added tax, customs clearance fees, or other local charges.

Unless otherwise expressly stated at checkout, these charges are generally the responsibility of the recipient. We recommend contacting your local customs authority before placing an order to learn about possible charges.

Customs authorities may require additional documents or identification from the recipient. Customs inspections may also extend the estimated delivery time.

If additional customs documentation is required, we will contact you by email. Please monitor your inbox and spam folder for messages concerning your order.

In some cases, a single order may be divided into multiple packages for reasons including:

• Products are stored in different warehouses
• Certain products are temporarily out of stock or awaiting replenishment
• The carrier has weight or size restrictions
• Different products require different shipping methods

Each package may have a separate tracking number and may arrive on a different date.

Please inspect your products and packaging immediately after delivery.

If an item is missing, damaged, defective, or incorrect, contact us as soon as possible at:

service@globalsupplyparts.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and outer packaging
• A photo of the shipping label
• A short video demonstrating the issue, when necessary

We will review the information and provide an appropriate solution, which may include a replacement, reshipment, refund, or another resolution.

Your order may be delivered by a local postal service or last-mile delivery company.

Depending on your destination, some packages may be delivered together with your regular mail. If no one is available to receive the package, the carrier may leave a collection notice or contact you by text message, telephone, or email with redelivery or pickup instructions.

Please monitor your tracking information and carrier notifications to prevent your package from being returned because it was not collected.

If you have questions about shipping or your order status, please contact:

service@globalsupplyparts.com

We generally respond within:

• 24 hours on business days
• 48 hours on weekends and public holidays

If you do not receive a response within these timeframes, please check your spam or promotional email folder, as your email provider may have filtered our message incorrectly.